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Position Summary:

Steinway & Sons is seeking experienced Sales Managers with a passion for luxury and a love of the arts to run company owned showrooms in New York City, New Jersey, Connecticut, Florida, Illinois, California and Washington. This is a great opportunity for someone with an entrepreneurial mindset and a background in piano sales who is interested in selling the world’s finest pianos.

The right candidate has a proven track record driving and maximizing sales performance through business development and customer cultivation to achieve the sales objectives while ensuring operational integrity and profitability.  In addition, the candidate must have an outgoing and engaging personality in order to build relationships with clients on many different levels. Prior piano sales experience is required.

These positions offer excellent earnings potential and full and comprehensive benefits. If you are interested in learning more about becoming part of Steinway & Sons, apply now and send us your resume and cover letter via email.

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Steinway & Sons offers unique opportunities within our retail sales team for those who possess the desire, passion, and experience to join our organization selling the world’s finest pianos in our showrooms in New York City, New Jersey, Connecticut, Florida, Illinois, California and Washington. 

The right candidate has a passion for luxury and a love of music and arts.  A proven track record in a competitive sales environment combined with past experience in business development and lead generating activities is key.  In addition, the candidate must have an outgoing and engaging personality in order to build relationships with clients on many different levels.  The ability to play piano is highly preferred as our clients often seek guidance and recommendations during instrument selections. 

These positions offer excellent earnings potential and full and comprehensive benefits.  If you are interested in learning more about becoming part of Steinway & Sons, apply now and send us your resume and cover letter via email.  

Apply

Position Summary:

This role is responsible for achieving institutional sales with a focus on institutions of higher education within defined territories of the South Central region.

The right candidate has a proven track record in a proactive approach to sales, with past experience in business development, lead generating activities, generating sales prospects and achieving sales.

Main Responsibilities:

    • Achieve personal sales goals by identifying, developing and cultivating customer leads and relationships with secondary and higher ed institutions  in assigned territory

    • Develop and execute a comprehensive sales plan

    • Develop programs and partnerships to drive sales

    • Manage full selling cycle from set up initial visits to scheduling follow up and ongoing appointments to closing the deal

    • Conduct inventory analysis, and present findings and suggestions to key decision makers

    • Use the CRM system to manage and follow up with leads

Qualifications, education and experience:

    • Bachelor’s degree or higher and experience in business, sales or the arts

    • Should live in (or be willing to relocate to) the South Central region of the US near a major airport

    • Outstanding business development and sales management skills

    • Strong relationship building skills

    • Superior communication, planning, and organizational skills

    • Basic knowledge of MS Word, Outlook and Excel

    • Highly motivated, results-oriented self-starter with excellent problem solving skills and the ability to work independently and drive new business

    • Piano or music experience /background required

    • Min. 2 year experience within luxury / professional sales  in a commission based environment

    • Note: Extensive travel is required for this role

Apply

Position Summary:

Steinway & Sons is currently seeking an experienced Store Manager with a passion for luxury and a love of the arts for its company-owned showroom in Miami.

The primary focus of the Store Manager is to continue to develop the Miami market through a pro-active approach to local marketing and networking as well as managing personal and store sales. 

The right candidate has a proven track record in successfully generating sales and business development,  demonstrated excellent skills in administration, operations and management within luxury retail or project type sales.  The candidate must have an outgoing and engaging personality and be a natural leader, who can engage with customers on many different levels. Experience with business development and lead generating activities are required to ensure a continued pro-active approach to sales.

Main Responsibilities:

    • Ensure achievement of store sales and profitability goals

    • Set sales goals for store associates and manage performance against goals

    • Analyze store performance and implement programs to enhance performance

    • Plan and execute all in market promotional events and activities (generating and cultivating sales)

    • Oversee local Concert & Artist piano needs

    • Engage in and oversee business development

        • Develop and cultivate customer leads and relationships

        • Oversee and manage leads for showroom

    • Develop and manage a sales referral outreach program for key influencers such as piano teachers, piano technicians, real estate agents, designers…

    • Ensure the customer database system is optimized for customer communication and tracking

    • Allocate and follow up on all internet leads

    • Plan, execute and manage all in market marketing and promotional events

    • Coordinate all piano technical needs in store and after sale follow up. (tunings, etc.)

    • Resolve customer issues in a timely manner

Qualifications, education and experience:

    • Associate’s or Bachelor’s degree and experience in customer service or sales

    • Past experience selling pianos and managing showrooms

    • Outstanding sales and sales management skills

    • Superior communication, planning, and organizational skills

    • Basic knowledge of MS Word, Outlook and Excel

    • Highly motivated, results-oriented self-starter with excellent problem solving skills and the ability to work independently and drive new business

    • Piano or music experience/background

    • Ability to speak Spanish is a plus

    • Min. 2 year experience within luxury / professional sales  in a commission based environment

Note:  This position requires local travel, and candidate must have access to a car. Candidates must be able to lift 20-50 lbs. and be able to stand and/or walk for extended periods of time.

Apply

Position Summary:

This position provides engineering design to support product development and improvement activities for Steinway & Sons’ Boston and Essex (B&E) piano lines.

Main Responsibilities:

    • Collaborate with Boston Engineering team and OEM factories to design various parts, assemblies, tools and fixtures used in Boston & Essex piano manufacturing, using CAD and other tools. 

    • Develop complete design drawings and mechanical specifications; document and assist in specifying process operations.

    • Create 3D models of Boston & Essex piano parts and assemblies as well as tools and fixtures related to the making of these parts.

    • Be an active contributor to Boston & Essex technical/manufacturing projects of various project scopes such as analyzing string scales

    • Learn piano scale design and construction principles and apply to Boston & Essex designs

    • Develop test method for mechanically testing various piano components and sub-assemblies, e.g., pinblocks, capstans, etc.

    • Design and build simple electro-mechanical devices for lab use.

Qualifications, education and experience:

    • Bachelor’s Degree in Mechanical Engineering

    • A strong mechanical background with woodworking, metalworking, and electronics processes

    • Knowledge of mechanical engineering and product development principles and practice

    • 4+ years of proven engineering experience

    • Fluency in use of CAD modeling tools

    • Excellent SolidWorks skills

    • Experience working in cross functional teams; strong team player

    • Strong project management and problem solving skills

    • Computer literate in MS Office products

    • Strong written and verbal communication skills

    • Strong interpersonal skills

    • Ability to work independently with a strong bias toward action and driving results

    • Able to multi-task effectively and to manage and meet multiple deadlines

    • Preferred: Piano playing ability

    • Strong sense of integrity

Apply

Position Summary: 

The House Services Manager (HSM) will support the large number of various events and activities at Steinway Hall. The activities range from recitals, artist performances, master classes etc., to VIP catered events and hosting meetings for high profile groups for the main purpose to increase prospects and sales.  The HSM will also be responsible for facility maintenance.

The HSM will work with people from various divisions within Steinway & Sons (ie. Retail, Concert & Artists, Institutional Sales), with the primary responsibility of managing events and following the standard operating policies and procedures. Furthermore, the HSM will be the point person between vendors and relevant parties to ensure all are informed of the events and activities, and that appropriate preparations are in place.  Activities take place both during normal business hours as well as evenings and weekends, and it is expected of the HSM to be flexible in their working schedule with focus on supporting the various events.

The position is 40 hours per week, generally scheduled as Monday-Friday 10am-6pm, with evening and/or weekend hours as required. Candidates must be able to work flexible hours.

Main Responsibilities:

    • Develop and maintain Steinway Hall Events Calendar and update with all production details

    • Collaborate with colleagues and outside clients and vendors on the production needs of each event to ensure all advance logistics and schedules are complete.

    • Manage request forms for use of Steinway Hall

    • Attend bi-weekly production meetings to discuss upcoming and past events, and to address event needs

    • Process Steinway Hall Use Agreements and insurance documents

    • Create and process invoices related to audio and video recording

    • Perform pre-event walk through with clients and act as point person from booking to post production

    • Provide Audio/Visual support, adjust lighting and microphone placements, pre-set and run audio and video recording systems, operate the film screen and sound system

    • Maintain and distribute weekly maintenance, security, and tuning schedules. Create and share production schedules and guest lists for all events at Steinway Hall

    • Create and share invitations for private events

    • Act as production manager for events at the hall, work with retail staff and caterer to assign roles and communicate the run of show 

    • Set up and break down equipment for special events, including moving pianos, chairs, tables, and coat check as needed

    • Assist/coordinate front of house flow: greeting guests, directing seating in the recital hall, coordinating late seating between pieces

    • Address problems and requests from outside presenters quickly and efficiently

    • Uphold all safety, fire, building regulations and codes

Qualifications, education and experience:

    • College degree or equivalent experience preferred

    • Minimum 3 year experience as on-site event staff for special events, meetings and/or conferences

    • Experience setting up and  managing vendors, logistics and operations for events and productions

    • Highly organized and detail oriented

    • Ability to multitask and thrive in a busy environment

    • Facilitates great customer service and ensures guests consistently have an exceptional experience

    • Strong coordination and follow up skills

    • Remains calm under pressure with ability to trouble shoot and solve problems

    • A self-starter with a hands on, proactive  approach

    • Strong technical IT skills and A/V knowledge

    • Able to lift and  move up to 30 lbs

Apply

About Steinway Musical Instruments, Inc.: 

Steinway Musical Instruments, Inc., through its wholly-owned subsidiaries, is engaged in manufacturing, marketing and distribution of musical instruments.  It operates in two segments – pianos through the Steinway & Sons division and band, orchestral and percussion instruments through the Conn-Selmer division.

Position Summary:

Steinway is currently looking for a Senior Accountant to join the Corporate Finance team.  In this role, the Senior Accountant will perform the monthly financial close process, including preparation of journal entries and account reconciliations, perform financial analyses, eliminations, consolidations, as well as manage accounts payable.  In addition, the role also involves collaborating with a broad range of professionals globally.

The ideal candidate will possess a strong accounting skillset and utilize excellent time management, organization and interpersonal skills, have the ability to communicate effectively written and verbally, and work independently to perform a wide array of duties.

Main Responsibilities:

Corporate Entity:

    • Perform monthly close activities including preparation of journal entries and balance sheet reconciliations

    • Managing accounts payable process including review of coding, payments and approvals, and Forms 1099

    • Prepare, disseminate, and reconcile allocations of expenses such as corporate services, audit, tax, legal, insurance and other fees and expenses

    • Assist in preparation of month-end financial statements and variance analysis

    • Prepare audit schedules and analyses

    • Perform technical accounting research

    • Communicate with divisions regarding corporate finance matters

    • Provide support to management as needs arise, including ad-hoc financial analysis and special projects

    • Supervise the work of the staff accountant

Consolidation and Company-wide Responsibilities:

    • Liaise with operating companies’ finance teams

    • Assist in consolidation activities such as consolidating monthly global financial results and preparing consolidation reports

    • Perform intercompany eliminations

    • Consolidated cash management and projections to determine borrowing requirements

    • Reconcile debt and allocate interest expense

    • Maintain support schedules used for financial, management, and tax reporting, such as interest and taxes paid, capital expenditures, and lease obligations

Qualifications, Education and Experience:

    • Bachelor’s degree with a major in Accounting

    • Minimum of 3 years of relevant accounting experience, including public company experience

    • Appropriate knowledge of financial accounting concepts and GAAP

    • Advanced Excel skills and familiarity with the Microsoft Office environment

    • Experience with a mid-market or large company ERP/EPM. Microsoft Dynamics NAV (Navision) or Host Analytics a plus

    • Strong learning, analytical, problem solving and interpersonal skills

    • Ability to multi-task, collaborate, and meet tight deadlines

    • Experience working with entities oversees and foreign exchange knowledge a plus

    • CPA is a plus

Apply

Position Summary:

This role is responsible for but not limited to planning, designing and validating manufacturing processes, according to established engineering specifications.

Main Responsibilities:

    • Support the lean-oriented Continuous Improvement Program at Steinway.  This includes initiating and implementing methods changes and process improvements to reduce cycle times and cost while maintaining/improving quality.

    • Work with factory supervisors to keep production flowing and troubleshooting problems in the factory.

    • Develop time standards and make recommendations for process improvement.  Support the implementation of the standard cost for fabricated items in the factory. 

    • Develop and maintain workstations and plant layouts.

    • Support current Manufacturing system (MRP) by updating process routings and material usages.  Create manufacturing reports to monitor the factory activities.

    • Develop and maintain operation descriptions, job descriptions and procedure manuals.  Maintain and improve documentation for new and existing methods and procedures. 

    • Due to changing requirements, the duties and responsibilities of the position may change over time

Qualifications, education and experience:

    • BS degree in Industrial or Mechanical Engineering required and 2-4 years+ of equivalent work experience in a manufacturing environment.

    • Strong organizational and interpersonal skills.

    • Strong written and verbal communication skills.

    • Ability to multi-task and prioritize.

    • Critical thinking skills and strong initiative to suggest and implement manufacturing changes/improvements.

    • Working knowledge of an industry standard MRP/ERP systems.

    • Familiar with the development of standard cost, cost benefit and break-even analysis.

    • Must have experience in technical writing, generating flow diagrams, developing operation descriptions and developing procedures.

    • Proficiency in Microsoft Office, MS Project, Visio, and Visual Basic.

    • Must have working knowledge of Auto CAD.

Apply

Position Summary:

This role is responsible managing the day-to-day operations of the NY manufacturing plant. The primary deliverables are SQDC – safety, quality, delivery and cost.

This role oversees the manufacturing and production of Steinway pianos to ensure pianos are built on schedule, and within the high-quality standards and cost objectives for Steinway Americas. Areas of responsibility include all production areas - leading and managing the Production Managers, Supervisors and hourly union employees.

Main Responsibilities:

Strategy and Development

    • Ensure manufacturing strategies and processes are in place to meet business objectives and operational needs in terms of safety, quality, delivery and cost

    • Evaluate the manufacturing challenges and take action to mitigate risks and develop solutions

    • Contribute to overall business strategy and annual budget process

    • Initiate and develop creative and innovative manufacturing processes

    • Develop and drive a culture of quality, productivity and efficiency throughout the factory

Operational Management:

    • Accountable for completing and delivering production plan on schedule

    • Lead, develop and implement safety, quality and productivity improvement programs across manufacturing operations

    • Achieve optimum employee levels with the least amount of overhead and overtime to meet annual budgetary plan

    • Minimize scrap and rework through the development of a continuous improvement culture encompassing lean principles

    • Provide manufacturing input on new designs at early stages in the new product development process, to ensure manufacturability of product while maintaining quality, safety and environmental standards and achieving cost targets 

    • Identify opportunities to streamline operations or introduce new tools and technology

People Management:   

    • Provide leadership, coordination and coaching to team, ensuring they are trained to enable them to achieve the operational and financial metrics within their areas of responsibility

    • Set department objectives and metrics to monitor and manage ongoing progress and performance, continuous improvement, high quality work and cost reductions

    • Ensure strong communication between teams under leadership to facilitate exchange of information and in order to implement change and improvements

    • Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and well being of staff and visitors

    • Complete regular performance reviews, manage attendance, holidays, disciplinary issues and procedures as appropriate

Financial and Budget Management:

    • Contribute to the annual manufacturing budget and forecast process

    • Manage to the manufacturing budgets, meeting agreed upon cost of goods and profit targets

    • Manage the budget from identification to completion of projects

Relationship Management: 

    • Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance

    • Proactively work with product development, sales, engineering, service and other departments to get input and incorporate best practices into the manufacturing environment

    • Work collaboratively, negotiate and engage with key stakeholders to provide updates and share relevant information 

    • Recommend solutions to manufacturing challenges and obstacles without compromising quality and optimizing cost

    • Formulate and recommend manufacturing policies and programs that guide the organization in maintaining and improving its competitive position and the profitability of the operation.

Qualifications, Education and Experience:

    • Bachelor’s degree required

    • 10+ years of experience leading a manufacturing function with a proven track record in strategic manufacturing leadership delivering effective manufacturing strategies, policies, processes and systems

    • Formal experience with lean manufacturing with an emphasis on quality

    • Experience building teams to achieve business goals and operational priorities

    • Team oriented leader with strong communication skills.  Must have exceptional skills in articulating plans, expectations and goals. Strong experience building teams, setting goals, and providing feedback and coaching

    • Strong customer focus

    • Has experience in quality and process/methods improvement

    • Experience leading a factory safety environment that promotes compliance, housekeeping and genuine concern for employee safety at all levels

Apply

Position Summary:

This is an entry level opportunity for a competitive, self-starter interested in building a career at Steinway & Sons, the maker of the world’s finest pianos. As part of a sales trainee program, this role provides a hands-on learning environment, with the guidance, mentoring, and support necessary to achieve future advancement. This role is responsible for supporting sales and marketing efforts across our wide customer base. Successful candidates will possess an outgoing and engaging personality and the ability to connect and build relationships with potential customers within the market. This role requires a highly organized, detailed individual with strong communication skills who can effectively represent the Steinway & Sons brand. Successful candidates will be considered for a high earning sales representative role in a Steinway US showroom following completion of the program.

Main Responsibilities:

    • Greet and interact with customers

    • Support the planning and implementation of events and programs

    • Identify opportunities to build new prospects within assigned markets

    • Recommend and/or implement new market opportunities and high traffic areas for offsite promotional events and programs in assigned market areas

    • Support and partner with centers of influence in order to drive qualified prospects into the showroom:

        • Piano teachers

        • Music educators/music schools

            • Promote the Steinway Educational Partner Programs

            • Set up and attend Piano Recitals

    • Support communication and promotional activity

Qualifications, education and experience:

    • Bachelor’s degree

    • Prior experience working full time or in an internship in sales, customer service, events management or related role

    • Superior communication, planning, and organizational skills

    • Strong knowledge of MS Word, Outlook and Excel

    • Highly motivated, results-oriented self-starter with excellent problem solving skills and the ability to work independently to drive new business

    • Geographic flexibility to work in the US

    • Background in music required/Piano preferred

Note:  This position requires some local travel. Candidates must be able to lift 20-50 lbs. and be able to stand and/or walk for extended periods of time

Apply

Position Summary:

This position is responsible for managing the online sales of used pianos in the metro NY area and Nationwide. This position will be responsible for achieving the assigned unit sales budget.

Responsibilities:

    • Follow up with direct internet leads and sales leads from the tristate retail showrooms in order to  sell pianos in the NY metro area as well as nationwide

        • Work with East Coast Showroom managers and sales staff to book appointments for their clients to visit factory pre-owned piano center

    • Maintain  pianos on website

        • Take pictures

        • Write descriptions

        • List on the website

    • Work with Marketing to create targeted marketing campaigns to drive potential customers to the website:

        • Facebook

        • Craigslist and Ebay

        • Google Adwords

    • Work with Music Technology group to develop content for Steinway.com pre-owned piano website: 

        • Pre-owned piano types

        • Customer education

        • Pre-owned Steinway promise

    • Act as liaison for the purchase of used inventory for factory used piano department and other retail markets

    • Oversee the repair and or restoration of used trade in Steinways from retail markets in order to generate strong pricing and profit.

Skills and Experience:

    • Bachelor’s degree in music related field

    • Knowledge of the piano

    • Strong communication skills, both verbal and in writing

    • Strong selling skills

    • Strong organizational and follow up skills

Apply

Position Summary:

Steinway & Sons is seeking an experienced Supervisor for our Maintenance Department at our factory location. This role is responsible for but not limited to maintaining production and quality by ensuring operation of machinery and mechanical equipment as well as supervising staff.

Main Responsibilities:

    • Coordinates and oversees the industrial repair of production equipment and maintenance work assignments performed by internal company maintenance technicians or contractors

    • Assesses equipment, materials and labor required to complete a wide range of machine repairs and maintenance tasks to insure that jobs are complete to high standards

    • Proactively seeks out waste of resources and initiates actions to improve methods and reduce costs

    • Assists in the selection of new hires as well as on going coaching, development, and disciplining of current union maintenance staff.  Involved in day-to-day supervising and work assignment to insure work force productivity

    • Ensures that maintenance employees gain and maintain a thorough understanding of safety regulations and provide guidance on departmental and company policies and procedures

    • Has good working knowledge of standard OSHA regulations and practices (e.g. Lock Out/Tag Out, Haz Comm)

    • Maintains a variety of manual and electronic files related to facilities inspections and compliance reporting in order to comply with regulatory requirements

    • Ensures that the Maintenance Department tools, parts & equipment, and vehicles are well maintained and are able to meet intended objectives

    • Maintains production and facilities on-hand spare parts inventory

    • Obtains and reviews price quotes for the procurement of parts, services, and labor for various maintenance and facilities projects

    • Has broad experience and familiarity with building HVAC, electrical, plumbing, mechanical, hydraulic/pneumatic and fire safety systems

    • Ensure routine preventive maintenance on equipment is done

Qualifications, education and experience:

    • At least 5 year’s supervisory experience in an industrial/manufacturing setting

    • Able to analyze, plan and solve problems

    • Able to read prints and drawings and have solid math and mechanical aptitude

    • Able to work with minimal supervision and execute sound independent judgment

    • Able to communicate effectively with diverse groups

    • Must have or be able to acquire required certificates of fitness from FDNY to maintain the plant

    • Must be able to maintain all permits to operate equipment and air permits with all government agencies (DEP, DEC, EPA)

Apply